Privacy Policy

Disclosure of Permissions

FlipmoCredit is dedicated to maintaining your privacy and transparency in compliance with the Zambia Data Protection Act No.3 of 2021 and other relevant legislation.We require specific permissions to access specific data from your device in order to ensure a seamless loan acceptance process and determine your eligibility.We exclusively offer our services by securely transmitting,retaining,and utilizing all collected data.Your information will not be disclosed to any third parties without your previous informed consent.

SMS authorizations

We require access to your SMS communications in order to more precisely determine your eligibility for a loan.This allows us to assess your trustworthiness by examining your SMS records,including sender names,transaction descriptions,and volumes,in addition to financial ones.Nevertheless,no additional data will be transmitted or processed;financial SMS data will only be provided after it has been filtered by a system.The likelihood of obtaining loans can be increased and the approval process can be expedited by analyzing this data.

Methods for Accessing and Utilizing SMS Data:

Initial Access: Our application will commence the analysis of your SMS data automatically upon your confirmation of this permissions page and the granting of SMS access. The primary emphasis will be on communications that pertain to financial activities.

Financial sms will be uploaded for review in text messages.

SMS data will be stored on your device rather than transmitted to our servers if you do not give us SMS permission.

Without your explicit consent,we will never disclose your SMS information to any third party.We are dedicated to protecting your privacy.This is the reason why all SMS data is securely stored on our servers(https://meteor.flipmocredit.com/ppodmwog/ubyemyqtif/utrsnhkfijhi) and transmitted using industry-standard encryption.

Notifications

We reserve the right to send you notification alerts regarding payment reminders,special offers,and substantial account changes.Failure to respond to these notifications will not impair the functionality of your application.

Emergency Contact Information

In order to confirm identity and prevent future fraud,we are requesting access to two emergency contacts.These contacts may be manually input or selected from your address book.We will only have access to the contacts you have selected;we will not extract any other information from your address book without your consent.Furthermore,this data is transmitted over HTTPS and is securely stored on our servers.

Device Specifications

We collect device information each time you choose to apply through the homepage in order to verify your identity and prevent deception.This data includes the device model name,settings,and unique identifiers,as well as the following:display and brightness settings,CPU and performance details,operating system version,brand,code,model,IMEI,serial number,development mode status,screen dimensions,time zone,default language,and other relevant device environment details.We also collect data on the applications that are installed on your device;however,this is limited to financial applications.The data that is gathered comprises the program name,version number,installation date,most recent update date,and whether the application is pre-installed on the system.This data allows us to identify and evaluate any potential threats,thereby preventing the implementation of malicious software and ensuring the stability of financial accounts.It is imperative that we refrain from utilizing or gaining access to data from applications that are not classified as financial.This information will not be processed or transmitted if you opt not to select"Apply"on the homepage.To prevent unauthorized access,all information that is collected is securely stored on our servers.

KYC

We may request specific personally identifiable information from you while you are using our services,which could be used to identify or contact you in other ways.

-Telephone number

-Email address

-Name

-Gender

-The date of birth

-The identification number of the identity document

-Instructional capabilities

-The marital status

-Information concerning occupations

-Address information

Applications List

In order to expedite the loan processing process and prevent fraud,it is imperative to evaluate and ascertain your risk level.This is achieved by utilizing your list of mobile applications to evaluate your operating system and identify any concealed malware software.A virus infection may result in the use of illicit software to siphon your money.

In an effort to safeguard your account security,prevent unauthorized access to your personal information,enhance fraud prevention,and confirm that you are the authorized user of your account,this information will be collected.The version number,installation time,last update time,package name,and app name of the installation package will be gathered.

Data Security Methodology:

Your data will never be disclosed to a third party without your explicit consent.The data will be securely transmitted by the HTTPS server once it has been satisfactorily encrypted.

Security and Storage of Data

Utilizing cutting-edge encryption and security protocols,all data that has been collected is securely transmitted to our servers(https://meteor.flipmocredit.com/ppodmwog/ubyemyqtif/utrsnhkfijhi). Your data will not be disclosed to any other parties unless you provide explicit consent. Nevertheless,the data will not be submitted if you opt not to authoize.

We gather personal information,including your name,phone number,operating system,and device model.Furthermore,we accumulate address information,device activity,and SMS.Utilizing data from financial institutions may improve our credit assessment.Consent to the acquisition,processing,and secure storage of data is granted by your use of our services.

Utilization of Information

In order to acquire your personal information,the subsequent two methodologies are implemented:

1.When you utilize our financial services,such as when you submit online forms,register for products and/or services,provide feedback,resolve disputes,or contact us regarding our financial services,we may collect and retain any information you provide.This pertains to information that has been explicitly provided.Furthermore,we may accumulate and preserve the information that is generated regarding your transactions and activities while you are utilizing our services.Throughout the utilization of the service,utilization data is consistently collected.

2.Proactive data collection:We collect information from your smartphone,computer,and other access devices when you use our website,application,and associated services.

Our Approach to Utilizing Your Data

Through the utilization of the data we have gathered,we:

-Confirm your identity.

-Develop credit assessment models.

-Manage credit reports and evaluate loan applications.

-Supervise the collection and payment processes.

As discussed in the subsequent section,this information can be employed to evaluate and qualify your creditworthiness,validate your identification,assess the risk associated with your credit request,and conduct statistical analysis.

The exchange and transmission of data

In order for FlipmoCredit to transmit or communicate personal data,the following conditions must be met:

1.The following are the objectives of FlipmoCredit Group entities,affiliates,or subsidiaries:Enhance service quality,evaluate performance,develop new products,and conduct statistical analysis.

2.The objective of service providers,who are independent third parties,is to streamline the provision of credit-related services.

3.The primary objective of governmental,judicial,or administrative authorities is to adhere to legal requirements or court mandates.

4.The primary goal of software suppliers,information security,and risk management is to prevent fraud and guarantee security.

5.Commercial Affiliates:The goal is to increase visibility.

We are capable of offering loan services that are secure,transparent,and efficient,and that satisfy your financial requirements,provided that you consent.Your utilization of the FlipmoCredit authorizes the data acquisition,utilization,and dissemination procedures detailed in this disclosure.

To protect your privacy,we have implemented the following policies regarding data acquisition and utilization.

1.COMMON EXPERIENCES OF USERS

1.1 Comprehensive Background Information

FlipmoCredit("we","us",or"our")is dedicated to delivering the highest quality of service.We have consistently prioritized the safeguarding of your privacy and personal information.

1.2 Which criteria are implemented to assess this privacy statement?

Additional information regarding the establishment and operation of your FlipmoCredit account(your"Account"),the management of any personal information you submit through the FlipmoCredit applications(the"Apps"),and the utilization of our lending services(collectively,the"Services,"which include the Apps and your Account),can be found in our privacy statement and Terms of Use.I am certain that you will read the entire document.

It is highly recommended that you review the literature that is attached to ensure that you are fully informed of our policies and guidelines regarding the use of your personal information.

For additional information regarding the services'general utilization guidelines,please consult our Terms of Use.

If you have any questions or concerns regarding our privacy policies or a policy,please do not hesitate to contact us.You may contact us via the Apps or at help@flipmocredit.com.

1.3 News and Current Events

We conduct routine evaluations of this policy and our privacy policies to ensure that your personal information is handled with the utmost security.It is your responsibility to conduct regular evaluations of the Terms of Use and this Privacy Policy to ensure that you are informed of the most recent version and any subsequent modifications.You acknowledge this requirement.

2.DATA THAT MAY BE OVERLOOKED

In order to furnish you with the services,a specific quantity of your personal information must be collected,preserved,exchanged,examined,and managed.The information we will collect about you and the circumstances under which it will be used are comprehensively explained in this section of the policy.

2.1 Identity Verification Requirements for Account Activation

Access to services will be restricted during the initial phases of account creation.Nevertheless,prior to granting you access to all services and completely activating your account,we must first verify your identification in accordance with the law.We require your Zambian ID and any supplementary documentation that may be necessary for this purpose.We would like to remind you that it is your responsibility to promptly inform us of any changes to your personal information.It may be necessary to re-verify your identity.

2.2 Transactional data

We collect information about your creditworthiness and the lending transaction when you use our services to borrow money or engage in any other service-related transaction.Details of your personal information,employment and income,credit history,debt-to-income ratio,collateral,loan purpose,amount,and terms,bank account details,residential details,references,and any information regarding co-signers or guarantors may be required.

2.3 The Character's Background

For instance,in order to ascertain which account to debit and whether to grant credit,we will ascertain your income,employment,and bank account information.We will verify your identity,phone number,emergency contact details(including name,relationship to you,and phone number),bank account details,and previous credit repayment history before granting you additional credit through the Apps.We may also disclose your information to third parties,such as debt collection agencies,if you fail to pay the credit or comply with the service's terms and conditions.

2.4 Customer Preferences

Depending on your preferences,we may utilize your consent to send you emails or other marketing materials.By observing your interactions with and responses to our marketing messages,we can gain a more comprehensive understanding of your preferences.Consent may be revoked at any time.

2.5 Inquiries or requests for information regarding expenses

If you wish to submit a complaint regarding our services,report an issue(such as an issue with the applications),or contact us with inquiries,this personal information will be promptly added to your account.

2.6 Automated decision-making processes are enabled by data provided by service partners. As mentioned earlier, verification procedures are supported by a third-party provider. Please note that we may receive personally identifiable information generated during the verification process. Our organization and its collaborating partners employ automated decision-making systems during verification assessments.

Could you kindly provide additional details regarding this matter?

As part of the automated evaluation, relevant personal data is analyzed to verify identity. If the automated system is unable to successfully authenticate your identity, account authorization will be declined.

2.7 Technical information,cookies,and applications

In order to acquire a more thorough comprehension of the manner in which our consumers perceive the services and applications,including their attractiveness and unattractiveness,we gather information about your usage patterns,including the services and/or applications you utilize and the frequency with which you utilize them.This information may encompass your IP address,operating system,platform,browser plug-in types and versions,and,if applicable,your registration information.

2.8 During the device's operation

The user is required to submit technical information and unique identifiers,such as their mobile device's IMEI number,MAC address,or phone number,in order to access the program.Furthermore,it is necessary to specify the mobile browser version,mobile network,time zone,and operating system of the device.Emergency contacts,call and text message records,and any supplementary digital content that the user desires to incorporate are additional requirements.

3.THE PROCESS BY WHICH WE MANAGE YOUR PERSONAL DATA

It is imperative to underscore that we exclusively manage your personal information in compliance with the law.The legal defenses we employ and the rationale behind our use of your personal data,including local data protection laws,are comprehensively explained in this section.

3.1 To guarantee that the website and services are accessible to clients

3.1.1 The following protocols are in place to protect your personal information:

(1)The value of your account will be enhanced by connecting it to a third-party website.

(2)Guarantee that the applications are accessible.

3.1.2 The processing of your information is conducted under the following legal bases:

(1) Processing is necessary for the purposes of the legitimate interests pursued by us, which include the timely updating of records, the provision of lending-related services, the marketing of such services to you and other users in compliance with all applicable laws and regulatory requirements, as well as the operation, maintenance, and enhancement of our Services and Applications.

(2) Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into such an agreement.

(3) Processing is necessary for compliance with a legal obligation to which we are subject, including but not limited to identity verification procedures and other relevant legal requirements.

3.2 To safeguard your accounts,funds,and offerings

3.2.1 In order to oversee your personal information,the subsequent protocols are implemented:

(1)To effectively manage hazards,prevent malfeasance,and identify them.The purpose of utilizing personal data is to protect your identity,finances,and personal information.It also assists us in fulfilling our legal obligations in the context of financial offenses,such as fraud.

(2)Operational verifications are implemented both internally and externally to guarantee the security and safety of our services.We reserve the right to investigate any suspected violations or questionable activity to ensure that you are not in violation of the law or our terms of service.

3.2.2 Your information is processed using the following legal justifications:

(1)We have a legitimate interest in safeguarding our services,our affiliated companies,your account funds,any necessary third parties,and ourselves from security-related assaults that could be detrimental.

(2)In the event that we are required to comply with your instructions prior to the execution of the contract in order to conduct a transaction with you in a satisfactory manner;

(3)fulfilling our legal obligations,which include the necessity of atoning for financial malfeasance;

For instance,in order to protect your interests or those of another individual,it may be necessary to investigate hazardous behavior.

3.3 I am enthusiastic about the prospect of engaging in discourse and am anxious to establish a connection with you.

3.3.1 We are dedicated to the protection of your personal data's privacy:

(1)The objective of this message is to notify you of any potential fraudulent activity that may be linked to your account or to respond to any recent inquiries that you have submitted.

3.3.2 The following legal bases are utilized to process your information:

(1)It is still possible to protect your account,your funds,our services,our business network,and any relevant third parties.

(2)If it is essential to satisfy your needs and execute a contract with you in a fair manner prior to its enforcement;and

(3)In order to fulfill our legal obligations,it is imperative that we obtain identity validation and other forms of verification.

3.4 Advertising Distribution

3.4.1 Purpose of Processing

We process certain personal data to deliver tailored promotional communications regarding supplementary services offered by us or our partner businesses. This processing is conducted with a commitment to upholding your privacy and data protection rights.

3.4.2 Legal Bases for Processing

Your information is processed for advertising purposes under one or both of the following legal justifications:

(1) Your Consent​​

We process your data for marketing purposes where you have provided explicit consent for such processing (e.g., by opting in to receive marketing communications).

(2) Legitimate Interests​​

We process your data based on our legitimate interests in promoting our services to existing and potential users, where such processing is necessary and proportionate, and does not override your fundamental rights and freedoms.

You have the right to object to processing based on legitimate interests at any time. If you withdraw your consent or object to processing, we will cease using your personal data for direct marketing purposes.

3.5 Enhance,modify,and improve our services and applications

3.5.1 We are dedicated to the protection of your personal data's privacy:

(1)Our objective is to acquire a more thorough comprehension of your preferences for our services and applications by conducting an analysis of your utilization patterns.Furthermore,we may supervise your utilization of the applications and services to prevent you from disregarding any promotions or discounts.For example,we may reach out to you if you have not utilized the Apps in a significant amount of time or if you have not communicated with one of our online enterprises using the data we have collected.

(2)To answer any inquiries you may have,and

(3)To improve and customize our services and applications.

3.5.2 The following legal justifications apply to the use of your information for the purposes stated above:

We are committed to the delivery of lending-related services and applications; the management, enhancement, and operation of such services and applications; the marketing of our services to you and other users; and the upkeep of accurate records in accordance with all applicable laws, duties, and regulatory requirements.

4.NOTICE REGARDING THE PROTECTION OF PRIVATE DATA

The following conditions must be met in order for your personal information to be disclosed:

4.1 The disclosure of your personal information is contingent upon your consent.

4.2 We reserve the right to share your personal information with other service users in order to guarantee that you both derive the maximum benefit from the services we offer.Furthermore,our services enable the exchange of personal information with other service consumers.

4.3 You grant other users the ability to access and utilize your private information by integrating it into your public profile on the Apps.

4.4 In order to facilitate the execution of services such as money transfers,in-app services,transaction management,and verification checks,our organization may share your personal information with specific service providers,partners,or group companies.Depending on their performance,we may occasionally require a partner to have access to your entire account and financial data.

4.5 We may authorize specific service providers or group companies to access your personal information in order to evaluate the services and make the requisite adjustments to guarantee the highest quality for you and others.

4.6 We may be compelled to disclose your personal information in order to address valid claims or legal actions of law enforcement,regulatory agencies,officials,or other entities,or to comply with a legal requirement.

4.7 In the event of a merger,acquisition,or other restructuring,we may disclose your personal information to a third party that is responsible for its processing.

Zambian consumer protection laws and financial industry regulations will govern the storage of your transaction and other account information.We will ensure that the pertinent data privacy regulations are rigorously followed if any of the aforementioned circumstances provide a valid reason for the transfer of your personal data to a country other than the one from which it was originally acquired.We will also offer a comprehensive examination of the legal framework for the transmission of personal data,in addition to discussing the potential for cross-border data sharing and the participation of the countries.We assure you that your personal information will be safeguarded to the same extent,irrespective of your current location.

5.THE SAFEGUARDING OF YOUR PERSONAL INFORMATION

Our primary goal is to protect your privacy.In order to accomplish this,we have implemented suitable security protocols.We are dedicated to protecting your data from unauthorized access,alteration,disclosure,and use,as well as from inadvertent loss or injury.

Furthermore,as previously stated,we implement access restrictions for agents,contractors,employees,volunteers,and other pertinent third parties.These entities are responsible for safeguarding your personal information and will only employ it in accordance with our policies.

The security of data transmitted via the internet cannot be guaranteed,and we regret to inform you of this.We are unable to ensure the security of any personal information you submit through our services,despite our best efforts.The data you transmit is your responsibility.Upon receipt of your data,we will promptly implement rigorous security measures to safeguard it from illicit access,disclosure,use,and modification.

6.TERMS THAT DIRECT THE STORAGE OF YOUR PERSONAL INFORMATION

6.1 Your information will be retained on file for the specified duration in order to fulfill the purposes for which it was collected,which include reporting,accounting,tax,and legal obligations.

6.2 When determining the appropriate retention period for personal data,it is crucial to take into account the volume,nature,sensitivity,potential harm from unauthorized use or disclosure,the reasons for processing the data,whether those purposes can be achieved through alternative methods,and any applicable legal,regulatory,tax,accounting,or other requirements.

6.3 Our results suggest that:

6.3.1 We will retain your financial information for a maximum of six years following the date of your most recent transaction,or for a protracted period if it falls within the retention term specified below,as permitted by relevant laws,including anti-money laundering regulations.

6.3.2 All relevant data,including personal and transactional data,will be permanently deleted six years after the cancellation date.

6.4 We may retain your personal information for an extended period in connection with our relationship with you and/or your use of the Services if there are reasonable grounds to suspect that legal action or other regulatory enforcement action is imminent or in the event of a complaint.

7.YOU ARE CONSCIOUS OF YOUR LEGAL RIGHTS

7.1 This can be achieved by satisfying specific criteria and adhering to jurisdictional restrictions:

An application must be submitted in order to obtain access to your personal information.You can confirm that we are lawfully processing your personal information and obtain a copy of the data we presently have on file by successfully completing this step.

7.2 We respectfully ask that you update the personal data that we have on file in response to your request.This will allow you to revise any inaccurate or incomplete information that we may have regarding you.Nevertheless,any new information you provide may require verification.

7.3 If you are not in debt,you are entitled to request the deletion of your personal information.You have the right to request that your personal information be deleted from our records if there is no legitimate reason for us to retain it.If you have successfully exercised your right to object to processing(see below)or believe that we have used your information unlawfully,you have the right to request the erasure of your data in accordance with local legislation.

7.4 You are entitled to object if you believe that the processing of your personal data is in violation of your fundamental freedoms and rights as a result of circumstances that are distinctive to you.In this instance,we will make a decision that is in accordance with the legitimate interests of either ourselves or a third party.Furthermore,you are entitled to object to the use of your personal information for direct marketing purposes.

7.5 We respectfully request that you restrict the quantity of personal information we utilize.In specific circumstances,you have the right to request that we cease processing your personal data.

7.6 Request that your personal information be transferred to you or another individual.Your personal information will be transmitted in a structured,machine-readable format to you or a designated third party.

7.7 You have the right to revoke your consent at any time if we use your personal information for any purpose.

7.8 It is essential to notify the appropriate authorities of any data protection concerns.We strongly encourage you to contact us immediately in order to address any issues before they are brought to the attention of the regulator.Your assistance would be very much appreciated.

Please contact us using the information provided if you desire to take advantage of any of the privileges mentioned above.

Please be aware that we may need to request specific information from you in order to verify your identity and ensure that you can exercise your rights.In order to avert the acquisition of personal information by unauthorized parties,this security measure was implemented.In order to ensure that we can respond promptly,we may need to contact you in order to obtain additional information.

Although the evaluation of petitions that are exceedingly complex or have been submitted multiple times may exceed one month,we make every effort to address legitimate inquiries within that time frame.We will guarantee that you are consistently apprised of any new developments and receive pertinent information.

8.INTERACTIONS WITH ANOTHER INTERNATIONAL

Please be informed that this website and its services may contain programs,plug-ins,and links to external websites.By clicking on these links or permitting these connections,you are authorizing third parties to collect and distribute personal information about you.We are unable to be held accountable for the privacy policies of these third-party websites,plug-ins,or applications,as we have no control over them.It is imperative that you review the privacy policies of each website or program you utilize prior to your departure.